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Downsizer Forum Index -> Small Business Questions, Ideas and Advice

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jema
Downsizer Moderator

Joined: 28 Oct 2004
Posts: 28231
Location: escaped from Swindon

Posted: Tue Jun 26, 07 12:17 am Post subject: Nice to be appreciated

Quote:

Thanks very much.

I have to say this with all honesty, in all my years managing a £75m turnover business; I have never encountered internet delivered services with this type of support. I feel that whilst we are prepared to complain and ask for support, we should be equally prepared to review your service accordingly.

The support delivered by myfreeforum.org is absolutely amazing and leading edge. I am in the process of writing a review recommendation to a number of technology journal editors whom I work with on a weekly basis, along with industry magazines, as I am genuinely pleased to find an internet based service offering this level of live and instant support - which in today’s market of sharks, is a pleasantry in itself.

My fullest recommendations go to the management and service team.

sally_in_wales
Downsizer Moderator

Joined: 06 Mar 2005
Posts: 20809
Location: sunny wales

Posted: Tue Jun 26, 07 5:19 am Post subject:
yay Jema

Jonnyboy

Joined: 29 Oct 2004
Posts: 23956
Location: under some rain.

Posted: Tue Jun 26, 07 5:52 am Post subject:
Well done jema! Just one question, are people cheeky enough to actually complain about service on a ''free'' forum???

Mary-Jane

Joined: 13 Jan 2005
Posts: 18397
Location: The Fishing Strumpet is from Ceredigion in West Wales

Posted: Tue Jun 26, 07 6:59 am Post subject:
Bloody brilliant - good for you. Well deserved mate!

marigold

Joined: 02 Sep 2005
Posts: 12458
Location: West Sussex

Posted: Tue Jun 26, 07 7:13 am Post subject:
Excellent - it's always nice to get some positive feedback. Especially in writing .

Cathryn

Joined: 16 Jul 2005
Posts: 19856
Location: Ceredigion

Posted: Tue Jun 26, 07 7:19 am Post subject:
I am in awe anyway.

Blue Sky

Joined: 30 Jan 2005
Posts: 7658
Location: France

Posted: Tue Jun 26, 07 7:24 am Post subject:
Nice one!

Mrs Fiddlesticks

Joined: 02 Nov 2004
Posts: 10460

Posted: Tue Jun 26, 07 7:26 am Post subject:
brilliant, well done!

Barefoot Andrew
Downsizer Moderator

Joined: 21 Mar 2007
Posts: 22780
Location: In the 17th century

Posted: Tue Jun 26, 07 7:33 am Post subject:
Well done indeed. Like your correspondent says, we're quick to complain but far slower off the mark in our positive feed back. There should be more of it and this is a fine example. A.

jema
Downsizer Moderator

Joined: 28 Oct 2004
Posts: 28231
Location: escaped from Swindon

Posted: Tue Jun 26, 07 7:39 am Post subject:

Jonnyboy wrote:

Well done jema!

Just one question, are people cheeky enough to actually complain about service on a ''free'' forum???

There is a community of several whingers, who are also too lazy to do a damn thing for themselves, and frankly all I do on the support forum with them, and all I encourage my mods to do, is to continually tell them what they need to do to help themselves

Given we have worked really hard to provide ways for people who are prepared to help themselves, the means of answering their own questions without asking, I have got very concerned of late, that most the current posts on the forum are me or my my mods giving the idiots a slapping

e.g. through no fault of our own, I think we are looking quite bad at the moment

So it is gratifying to see that people can see through that, to the fact that we do go the extra mile to support people, when they can possibly be supported.

bingo

Joined: 26 Oct 2006
Posts: 4401
Location: The Games Room normally!

Posted: Tue Jun 26, 07 7:41 am Post subject:
Nice one.

Jonnyboy

Joined: 29 Oct 2004
Posts: 23956
Location: under some rain.

Posted: Tue Jun 26, 07 7:42 am Post subject:
Good on ya!

Nick

Joined: 02 Nov 2004
Posts: 34535
Location: Hereford

Posted: Tue Jun 26, 07 8:08 am Post subject:

jema wrote:

all I encourage my mods to do, is to continually tell them what they need to do to help themselves

That's a good thing.

Give a man a fire, and he's warm for a day.
Teach a man to make fire, and he's warm every day.

Set a man on fire and he's warm for the rest of his life.

cab

Joined: 01 Nov 2004
Posts: 32429

Posted: Tue Jun 26, 07 8:21 am Post subject:

Your forums have a well deserved great reputation now Jema. I'd have absolutely no qualms reccomending them to anyone (and have done so), partly 'cos they work and partly 'cos we all know you run them efficiently. I think that the success of that is just reward for all the hard work you've put in here at Downsizer (which in many ways has served as a test bed for those sites, if I understand correctly).

jema
Downsizer Moderator

Joined: 28 Oct 2004
Posts: 28231
Location: escaped from Swindon

Posted: Tue Jun 26, 07 8:24 am Post subject:
Well downsizer certainly in one way or another launched me into it tech wise both sites help each other out, e.g. I develop stuff for myff which finds its way in here, and sometimes I do things here first, as I feel happier with a glitch here than on 18,000 forums

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